Silverwing Terms & Condition

a. These Terms set forth a legally binding contract between You and Us. By using the Platforms, You agree to be bound by these Terms together with the Privacy Policy.

b. To accept these Terms, You must be at least 18 (eighteen) years of age. In the event that You are below 18 (eighteen) years of age or such other older legal age, Your guardian must read and understand and accept the provisions on Your behalf.

c. If You are executing/accepting these terms on behalf of any registered association (“Direct Customer”), You confirm that You are a major and are competent, to accept/execute the Terms of Use.

d. You also agree to provide true, accurate and complete information about Yourself and update them upon any change.

e. To avail any services offered by the Company, You will have to register on the Platforms to create Your account. To register You will be required to open an account by completing the registration process, by providing Us with current, complete and accurate information as prompted by the registration form. You may then update the identifiable information relating to You.

f. To access Your account on the Platforms, You will be asked to log in with Your user ID and password, to establish a unique identity for You. You are responsible for maintaining the confidentiality of Your password, verification code, and account information. If there is any compromise on Your password You can change Your password using the ‘Forgot Password?’ functionality.

g. At the time of registration, if You provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We reserve the right to suspend or terminate Your account and refuse any and all current or future use of the Platforms (or any portion thereof) at any time.

h. You may access the Platforms as available for Your personal use only.

i. You will be required to enter a valid phone number while registering on the Platforms. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, and/or e-mails, in case of any subscription/service updates.

j. You agree that it shall not be the responsibility of the Company to perform background checks or provide any advice relating to the hiring/firing of the security personnel of the apartment complex /gated complex and/or any third-party service providers providing services to the residents of such apartment complex /gated complex. The hiring/firing of such security personnel and/or any third-party service providers shall be at the sole risk of the association of the apartment complex /gated complex or the residents of such apartment complex /gated complex, as the case maybe. We are merely a technology platform.

k. The Company offers You a technology platform which ensures to the best extent possible, the safety and security of apartment complexes/gated enclaves by deploying its proprietary software (“Service”).

l. You acknowledge and agree that the association of each such apartment complex/gated enclave, being our Direct Customers, shall share all Users / residents information with the Company, including Your information, and the same shall also be subject to the terms of our Privacy Policy. It is clarified that such information is in addition to the information provided by You on the Platform.

m. You agree that the Service may enable You to control the access of entry into the apartment complex/gated enclave through inviting or letting non-residents, such as service providers who provide daily services (maids, drivers, cooks, etc.), as well as non-regular visitors including, without limitation, family, friends, and delivery personnel. You agree that every entry to service providers, guests and visitors in the Premises is either resident initiated and is authorized by You or authorized by personnel of appointed Security Agency or any other agency or vendor or individual as appointed by the Association or at the Premises and the Company shall have no liability in this regard. Therefore, the Company shall not be liable for any entry in to the apartment complex/gated enclave, as the entry process is completely controlled by You.

n. You agree that the Company offers various others additional services through its Platform, which You may avail at Your own risk. The Company shall not be liable for any services that You chose to avail on/from the Platform. These additional services may be governed by specific policies.

o. The Company does not guarantee the consistency or the stability of the Platforms. Further, any services provided by the Company may be subject to change at the discretion of the Company, and the Company does not require Your permission for the same. While we want to insure the best user experience, We do not represent or warrant that the services or our Platform will be error free or uninterrupted.

p. The Company does not control the information provided by third parties (such as value-added services or other promotional / marketing links on our Platform) nor does the Company control any information or data provided by the other residents registered association or s, being our Direct Customers, as the case may be. Your reliance on the same shall be at your own risk.

q. Reliance on any information provided by such third parties, their employees, or others appearing on the Platform is solely at your own risk. Furthermore, the information provided by the Company on the Platform is on as “AS IS” basis and any reliance on the same shall be at Your sole risk. You understand the Company is merely a technology platform and that the Company shall not be responsible for the correctness of the information provided by You or any third party on the Company’s Platform. You acknowledge and agree that the Company is an intermediary and the use and/or publication of any information provided by the users shall be at the User’s sole risk except so far as provided under these Terms.

Privacy Policy

 We respect the privacy of our Users (“you, “your”). We know that you care about how personal information provided on the application is used and shared; WE TAKE YOUR PRIVACY SERIOUSLY.

 This Privacy Policy provides in a compendious manner how your data is collected and used by the Company on the app. As a visitor to the app/ Customer, you are advised to please read the Privacy Policy carefully. By visiting or using our application (as defined in the Terms of Service) in any manner, you acknowledge that you have read, are aware of, and accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways:

What Information Does The Company Collect?

 We receive and store information about you, only to the extent that is required for us to provide you with the Services via the application. As part of the registration process on the app, the Company may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the app you visit/access, the number of times you access the page and any such browsing information.

 We also collect and store personal information provided by you from time to time on the app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

(a) To communicate necessary account and product/service related information from time to time;
(b) To allow you to receive quality customer care services;
(c) To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
(d) To comply with applicable laws, rules and regulations.


We use your email address to communicate with you about your account. We won't send you any spam or other advertisements. We also will not sell your email address or share it with any third-parties. We may send you emails regarding your account or device(s).

Phone Number

The app may gather your phone number. This is usually used for verify your account using otp. It helps you identify what device on your account is using our application. We do not sell your phone number or share it with any third-parties.


The app may take pictures with your phone's camera, either on-demand (when you request it) and when certain triggers happen(like Profile Photo) hese pictures are uploaded to our servers . Pictures may be stored on your local device as well. These are never deleted by the app.


The app may take contacts from your mobile on demand (when you request it) and when certain triggers happen(like Add emergency conatct details, Add team member, Refer new user). we are using your contact just for autofill form data. we are not storing your contact anywhere on our server


Your Personal Information is maintained by us in electronic form. We shall take all necessary precautions to protect your personal information and implement reasonable security practices and measures.

No administrator in our Company will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the application when you have finished. We do not undertake any liability for any unauthorized use of your account and password. You shall be liable to indemnify us due to any loss suffered by us due to such unauthorized use of your account and password.

If you suspect any unauthorized use of your account, you must immediately notify us by sending an email to

What choices do you have?

You can always opt out of our Services, or choose not to disclose information to us at any time. However, some information may be needed to register with us or to avail our services. Hence, by choosing not to provide us with the above-mentioned information, you may be unable to access our Services/use our Website at all.

You have complete access to all Personal Information uploaded by you on your account, and you can add, update, correct or delete all or any part of the Personal information at any time. However, as explained above, such deletion may result in you being unable to use all or a part of our Services, where such information is required.

Changes to Privacy Policy

We may amend this Privacy Policy from time to time. If we make changes in the way we use Personal Information, we will notify you (By email, a sign-in notification, or some other means).

By continuing to use the Service after those changes become effective, you are agreeing to be bound by the revised Privacy Policy; if you do not agree to the change, we request you to simply not use the Service after the change is effective, in which case the change will not apply to you.

Communication with Company

  If you wish to correct or update any information you have provided, you may do so online, on the application itself. Alternatively, you may contact the Company to correct or update such information by sending an e-mail to:

Questions or Concerns

  you have any questions or concerns regarding our privacy policies, please send us a detailed message at we will try to resolve your concerns.